Connie took her 2005 Cadillac C/T CTS HI Feature into a service center when the rear end locked up. The mechanics found that this was caused by pinion failure, resulting in a rebuild or replacement of the part. The total cost of this repair came to $796.72, all of which was covered under the A La Car Contract she had purchased with her vehicle.
I appreciate all the support from your company. You all are one of the most customer minded companies we do business with. I mean everybody from the gals in the office to the people in claims, everybody is great. We just don’t have any problems. – Agent
Raymond H. noticed that his 1999 Ford F150 would hesitate upon acceleration. He soon learned the reason for this hesitation was due to a faulty fuel pump. We paid $466.50 to replace the fuel pump in Raymond's truck as he is protected with our Extended Coverage contract.
Dan F. took his 2006 Hummer H3 SUV in for an oil change and was notified that there was a transmission leak. In order to fix the issue, they would need to replace the transfer case seals. The total cost of this repair came to $484.94, all of which was covered under the A La Car Contract he had purchased with his vehicle.
When William S. took his 2006 Saab 9-5 Aero into a service center for a minor repair, the technician noticed an oil leak at the cylinder head gasket. Because William is protected with our Full Coverage contract, we paid $1,161.05 to replace the faulty head gasket on his vehicle.
Marsha T. took her 2006 Mercedes-Benz ML350 into a repair facility when the steering wheel felt weird. The mechanics found that the rack and pinion had failed and had been leaking. In order to get this vehicle running properly, they would need to replace the rack and pinion. The total cost of this repair came to $1,284.46, all of which was covered under the A+ contract that she had purchased with her vehicle.
Melinda S. took her 2008 BMW 128i into a service center when she noticed that the car was leaking oil and that the auxiliary fan stays on. The mechanics found that the thermostat was faulty and that the valve cover gasket was leaking. In order to get this vehicle working properly, they would need to replace the thermostat and the valve cover gasket. The total cost of this repair came to $1,147.54, all of which was covered under the A+ contract that she purchased with her vehicle.
Once again I want to thank you for taking a personal interest in working with my customer and talking to him directly. It really helped clarify a very touchy situation and he seems to be happier understanding how all this was determined even though he was obviously unhappy with the condition of the car he bought. It also helped solidify my relationship with my dealer by us getting personally involved. These kind of things set us apart from all the many other warranty companies in our professionalism and makes me happy to be associated with a quality company like this. Best Regards!
Christina V. took her 2004 Jeep Liberty Limited in for repair because the front window on the passenger side didn’t work. The service center found that the regulator had failed and would need to be replaced. The total cost of this repair was $342.97, all of which was covered under her Alpha Tiered Extended Coverage Contract she purchased through Alpha Warranty Services.
Sonia A. had her 2004 Lincoln LS towed into a service center when she couldn’t get the vehicle to start. The mechanics found that the fuel pump was bad and needed to be replaced. The total cost of this repair would come to $750.00, all of which was covered under the A La Car Contract she purchased through the dealership when she bought her car.
Juan G. took his 2007 BMW 328XI into a service center when he heard a noise coming from under the hood. The mechanics found that the a/c compressor had locked up. Both the compressor and condenser would need to be replaced costing a total of $981.50. Luckily, Juan had purchased an Alpha Tiered Extended Coverage Contract with his vehicle, which in return covered the entire cost of the repair.