Michelle K. took her 2006 Toyota Rav4 LTD into a service center because the vehicle died while she was driving. The mechanics found that the alternator had gone out and would need to be replaced. The total cost for the repair came to $330.65, all of which was covered under the Alpha Tiered, Powertrain Plus Contract she had purchased with her vehicle.
Sean W. took his 2004 Chevrolet Trailblazer LS/LT into a service center because he noticed the check engine light was on, the windshield washer fluid works on rear but not in the front and there was a loud clunk when going over bumps. The mechanics found that the front windshield washer pump had shorted and the left front sway bar link was broken and the right side was loose. It was also throwing a code PO128 for the thermostat. In order to get the vehicle running properly, they would need to replace the thermostat, replace the washer pump and the sway bar links. When all was said and done, the total cost of repair came to $651.91. Luckily, Sean purchased one of our Alpha Tiered Contracts with his vehicle, covering these repairs.
Octavio took his 2003 Chrysler PT Cruiser Limited into a service center because he couldn’t get the vehicle to start. The mechanics found that the timing belt was broken and the cams were not turning when you crank. In order to get this vehicle going again, they would need to replace the timing belt. The total cost of this repair would come to $827.36. Luckily, Octavio had purchased our Alpha Tiered Limited Powertrain Contract with his vehicle, which in return paid for the entire cost of the repair.
In my 30 years at this [my Alpha Warranty Account Manager] was as good as I have seen. In today's world it is rare that we see people of her caliber. - Agent
Spencer B. took his 2008 BMW 535XI into a service center because the vehicle was overheating and shutting off. The mechanics found that the water pump had failed and would need to be replaced, costing a total of $733.30. Luckily, Spencer had purchased an A La Car Contract with his vehicle, which in return covered the cost of this repair.
Dona L. took her 2007 Cadillac DTS into a Service Center because the vehicle was slamming into gear when shifting and there was a noise coming from the front end. The mechanics found that the #3 coil was bad, both hub assemblies as well as the left front outer tie rod were worn and loose and the oil filter housing adapter was leaking. In order to get these issues fixed they would have to replace the #3 coil, replace both front hub assemblies, replace the left outer tie rod end, and replace the oil filter adapter housing gasket. The cost of these repairs came to $988.03, all of which was covered under the Full Coverage New Car Contract she had purchased through AWS.
Mary Anne H. took her 2004 Buick Rendezvous CX/CXL into a Service Center when she noticed a clunking noise coming from the front end of the car. The Service Center found that the lower control arm bushing had failed and the front sway bar split on the ends. To fix the issue, they would need to replace the lower control arm and replace the sway bar and missing links. The total cost of repairs came to $655.76, all of which was covered under the Full Coverage Contract she had purchased with her vehicle.
While driving his 2003 Ford F350, Ron M. a few different problems coming from his truck. First, there was unusual smoking. Second, the truck would feel sluggish at times. Turns out, Ron's truck needed two new fuel injectors. We paid $1,024.07 to repair Ron's vehicle as he is protected with our Full Coverage contract.
Marilyn F. noticed three different problems with her 2005 BMW X5. First, she noticed that the driver's side window wouldn't roll up. Second, she noticed an unusual "coolant" smell. Third, she noticed that her vehicle was leaking fluid. After taking her vehicle in for repairs, Marilyn learned that the following parts were faulty and needed to be replaced: power window motor and regulator (to repair the driver's side window), cooling fan clutch (to alleviate the unusual "coolant" smell) and the oil pan gasket (to alleviate the fluid leak). We paid $2,219.82 to repair Marilyn's vehicle as she is protected with our Supreme Coverage contract.
Beth S. took her 2003 Ford F250 in for repairs as soon as she noticed that it was leaking antifreeze. Shortly thereafter, it was discovered that the water pump was the reason for the leak. We paid $370.70 to replace the water pump in Beth's truck as she is protected with our A La Car contract.
I appreciate all the support from your company. You all are one of the most customer minded companies we do business with. I mean everybody from the gals in the office to the people in claims, everybody is great. We just don’t have any problems. – Agent
Daniel S. took his 2007 BMW 335I into a service center because the vehicle was riding rough and the check engine light came on. The mechanics found that the fuel pump had failed and needed to be replaced. The total cost of repair came to $455.89, all of which was covered under the A+ Contract he purchased with his vehicle.