You went above and beyond and just did it for me while still setting the dealer up. This is just 1 great example of what differentiates Alpha to other administrators. - Agent
Juan G. took his 2007 BMW 328XI into a service center when he heard a noise coming from under the hood. The mechanics found that the a/c compressor had locked up. Both the compressor and condenser would need to be replaced costing a total of $981.50. Luckily, Juan had purchased an Alpha Tiered Extended Coverage Contract with his vehicle, which in return covered the entire cost of the repair.
You have great customer service. My wife and I really appreciate it. - Customer
Cleotha had her 1999 Chevrolet K1500 Suburban towed into a service center because the vehicle wouldn’t start. The mechanics found that the fuel pump was bad and needed to be replaced. The total cost of this repair came to $236.96, all of which was covered under the A La Car Contract she had purchased with her vehicle.
When Chris A. noticed his 2008 Chevrolet Impala leaking oil, he took it into a service facility to find out why. Turns out the oil pan gasket was causing the leak and therefore needed replacing. We paid $545.44 to repair Chris's vehicle as he is protected with our Powertrain Plus contract.
Murry W. took his 2004 Lincoln Town Car Executive/S into a service center because the vehicle was overheating. The mechanics found that the coolant and intake manifold gaskets were leaking and upon teardown, found that the egr tube was bad. In order to fix the issue, they would need to replace the intake manifold gasket as well as the egr tube. The total cost of this repair would have cost Murry $938.34 had he not purchased our Alpha Tiered Extended Coverage Contract with his vehicle.
I’m a new customer and I recently processed a claim and I wanted to give you my feedback. I just recently processed a claim. I just thought it was a really smooth process. Once I spoke with my mechanic, he said this was the best warranty company he has worked with so far. I wanted to give feedback to management and say “Keep up the good work.” It’s good to hear that I have a good company to fight for me and work hard when I need my car repaired. – Customer
Jeffrey D. took his 2010 Cadillac Escalade Luxury into a service center because the vehicle was riding rough in the rear. The mechanics found that the rear right rear suspension control position sensor wasn’t working and the compressor was not exhausting the valve. In order to correct the problem, they would need to replace both parts. The total cost of repair came to $867.82, all of which was covered under the New Car Full Coverage Contract he had purchased with his vehicle.
Dona L. took her 2007 Cadillac DTS into a Service Center because the vehicle was slamming into gear when shifting and there was a noise coming from the front end. The mechanics found that the #3 coil was bad, both hub assemblies as well as the left front outer tie rod were worn and loose and the oil filter housing adapter was leaking. In order to get these issues fixed they would have to replace the #3 coil, replace both front hub assemblies, replace the left outer tie rod end, and replace the oil filter adapter housing gasket. The cost of these repairs came to $988.03, all of which was covered under the Full Coverage New Car Contract she had purchased through AWS.
Akia took her 2006 Porsche Cayenne S into a service center because the vehicle wouldn’t turn over. The mechanics found that the starter had failed and needed to be replaced. The total cost of repair would have cost Akia $739.62 had she not purchased an Alpha Tiered Full Coverage Contract with her vehicle.
David took his 2005 Honda Odyssey EXL into a service center because he felt like the engine was moving around and the drive side axle was leaking grease. The service center found that the front engine mount was bad and that the vehicle had a torn boot on the axle. In order to fix these issues they would need to replace the motor mount as well as the axle on the driver’s side. The total cost of repair came to $788.37, all of which was covered under the Alpha Tiered Contract he had purchased with his vehicle.