WHAT TO DO IN CASE OF A BREAKDOWN
Use all reasonable means to protect the vehicle from further damage. This may require you to stop the vehicle, turn off the engine, and have the vehicle towed. Have your contract number ready before you contact us. Any payment of the costs of transporting the vehicle for service is provided under your contract exclusively pursuant to the terms and conditions of your contract.
To assure coverage under the terms of the service contract, an authorization code must be obtained from Alpha Warranty Services by the repair facility prior to any repair.
Contact us to verify if a contracted repair facility exists in your area. If we do not have a contracted repair facility in your area, you can recommend a repair facility which recommendation Alpha Warranty Services will make every reasonable effort to honor. However, Alpha Warranty Services reserves the right to select another repair facility or send out an inspector to confirm an actual covered mechanical breakdown if, in its sole judgment Alpha Warranty Services determines it is necessary under the circumstances.
MAINTENANCE GUIDELINES
In order for this Contract to remain in force, and to avoid denial of a claim because of improper maintenance, the Contract Holder is required to follow the Vehicle manufacturer’s required maintenance schedule. Some Vehicle manufacturers require that the timing belt be changed at a specific interval. (See MAINTENANCE section for details)
The Contract Holder must keep and make available verifiable, signed service/purchase receipts which show that all maintenance has been performed within the time and mileage limit requirements. The Contract Holder is responsible to verify that the repair facility has obtained an authorization code prior to any repairs.